At various places of employment, I have had to answer phones. This is fine.
But sometimes when I answer a phone, I can't understand the person on the other line. I can't determine one particular factor that causes it. It's not gender, ethnicity, age, or even if English is their second language (I always did quite well in the listening portion of my French classes, thank you very much).
Whatever it is, I wouldn't mind so much if it didn't interfere with me trying to do my job. For example, the following could happen:
Me: "Harold's House of Catering, how may I help you?"
Caller:"YES humberdfanddfokealbuffmndadj SPEAK TO HAROLD."
Me: "Uh, I'm sorry, Harold is out right now, can I take a message?"
Caller: "YES humberdfnownfsnalmmdfekjfaonsdfnsdnfwinfdalnknewnfsdnf VERY IMPORTANT."
Me: "And can I get a name and number for him to call you back?"
Caller: "Yes, my name is SHVETASHMROSHERME. The number is (909) 857-5309."
Take note. This is where I thought I could be clever. I have no idea what she just said her name was. But I think I've found a way around that.
Me: "Sorry, would you mind spelling your name for me?"
And this is where I fail.
SHVETASHMROSHERME (Caller): "S-A-M S-M-I-T-H"
Me: "Right. Shoot."
Add some sass to your class,
Jenna
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